Service Technician, Landscape & Golf

Golf Division posted on 25 April, 2024

Duties & Responsibilities

The Golf & Landscape Service Technician will be a key position in the delivery of an industry leading customer service experience to golf courses, irrigation contractors, municipalities and institutions in the Eastern Ontario irrigation market. Duties include but are not limited to:

  • Provide outstanding on-site, remote and virtual irrigation services to solve customer issues and complete service requests
  • Constantly update and maintain skills and product knowledge to support the customers’ needs and maintain expertise in products supported by Vanden Bussche Irrigation & Equipment Ltd.
  • Foster relationships with customers to gain and maintain trusted advisor status in technical areas of irrigation.
  • Be an “Ambassador” for the Vanden Bussche Irrigation & Equipment Ltd. brand.
  • Help Territory Managers win, manage, and support golf & landscape projects in their territory.
  • Create Reports and recommendations to improve, upgrade and maintain customers irrigation assets.
  • Communicate leads and upsell opportunities to the outside sales team.
  • Use the company ERP system (Cloud Suite Distribution – (CSD)) extensively to help the sales team with:
    • o Order Entry
    • o Tracking Open Orders
    • o Tracking Open Purchase Orders
    • o Monitoring Customer Account Activity
    • o Inventory Monitoring and Management
  • Use CallProof - the Vanden Bussche CRM (Customer Relationship Management Tool). This includes but is not limited to:
    • o Entering new account information
    • o Updating existing account information
    • o Entering relevant opportunities
    • o Logging incoming and outgoing phone calls using the CRM app
    • o General data management
  • Facilitate and fulfill value added design services to contractors on their projects.
  • Work with the Inside Sales and Operations Teams (branch managers etc.) to ensure excellent customer fulfillment.
  • Learn and work with each division (landscape, golf, agriculture) and leverage any opportunities available across those disciplines. Diesel ag pumps that may be sold in the golf and landscape divisions for example.
  • Maintain a neat and clean company service vehicle to company standards
  • Adhere to the companies’ various policies and procedures.
  • Be punctual and reliable to meet the needs of Vanden Bussche Irrigation & Equipment Ltd. and our customers

Job Type: Full-time

Location: Peterborough or surrounding area

Pay: $24.13-$29.06 per hour

Expected hours: 40 – 50 per week

Benefits:

  • Dental care
  • Life insurance
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Language:

  • English (required)

Licence/Certification:

  • Class G Licence (required)

Work Location: On the road


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